National Coordinator of Service Compact, SERVICOM, Mrs. Nnenna Akajemeli has commended the Economic and Financial Crimes Commission, for its effective service delivery.
Akajemeli gave the commendation on Wednesday, September 5, 2022 at the Corporate Headquarters of the EFCC, Abuja, to mark the Customer Service Day Symposium and Launch of EFCC Service Charter. According to her, the leadership of the EFCC has shown more significant commitment to good service delivery to all its stakeholders.
“I’m celebrating the frontline officers of the EFCC for clarity of thoughts, ensuring the work of eagle eye around economic and crimes is done optimally; the openness they bring into the work, liveliness, creativity in driving customer service delivery, reliability, insight and devotion to work, and above all, team spirit. The level of commitment even from the leadership is awesome”, she said.
The Servicom boss commended the Executive Chairman of the EFCC, Mr. Abdulrasheed Bawa, on his bold initiatives to improve law enforcement’s environment in the fight against economic and financial crimes.
Responding, the EFCC’s boss, who spoke through the Commission’s Secretary, Dr. George Ekpungu said the event provided an opportunity to look back and reflect on the state of customer service delivery to all the stakeholders of the Commission.
He described the theme of the event: “Celebrate Service”, as a call to action by placing emphasis on dutiful service to humanity. “This event, therefore, allows me to recognize and appreciate the gallant officers of the commission for their dedication to the fight against economic and financial crimes”, he said.
He also identified areas where the EFCC has been offering excellent service delivery to its stakeholders. Some of these include; the launch of EFCC’s Strategic Plan 2021-2025, on September 29, 2021, the EFCC Connect: a weekly public engagement programme running on the Commission’s social media platforms, the launch of the Eagle Eye Application and the EFCC radio.
“Ladies and gentlemen, let me also inform you that the EFCC has a full-fledged Service Compact, SERVICOM unit. In 2019, the unit won the Excellence Award in Service Delivery as the best MSU (Team A)”, he stated.
The Customer Service Week was attended by dignitaries, including the Director General, Bureau of Public Service Reforms, Dr. Arabi Ibrahim Dasuki and representatives of the National Youth Service Corps, NYSC, Nigeria Police Force, Nigeria Customs Service, and Nigeria Immigration Service among others.
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