A Nigerian social media user, Victor Nwoke, is calling on Fidelity Bank to investigate the alleged unauthorised withdrawal of ₦4.6 million from his account, following a chain of events that began with a complaint about poor customer service.
In a thread posted on X (formerly Twitter) on July 6, Nwoke said he visited a Fidelity Bank branch to print a bank statement needed for a personal application.
He alleged that the staff member who attended to him responded sarcastically, telling him the bank’s portal was down and that he should complete the process online, without offering any alternative assistance.
Frustrated, Nwoke took his complaint to X. He said an account posing as “Fidelity Support” responded and directed him to a WhatsApp number for further assistance.
Shortly after, Nwoke said ₦4.6 million was withdrawn from his account without his authorisation. He claims that instead of receiving clear answers about the missing funds, he has been told his profile will be deleted, a development he described as “deeply concerning.”
Nwoke is now demanding that Fidelity Bank urgently investigate the matter, account for the funds, and reverse the transactions if they are confirmed to be unauthorised. He has tagged the bank, the EFCC, and several Nigerian media handles to draw attention to his case.
The post has drawn concern from other X users. One user, Diebere Achalaugom, warned others never to respond to unofficial accounts claiming to represent banks on X, noting that impersonation accounts are common, and urged Fidelity Bank to tighten its security measures.
Another user, going by “deep thinker,” advised Nwoke to file a formal report with the EFCC to trigger an investigation.
A separate commenter alleged the incident had the hallmarks of “an inside job” and directly accused Fidelity Bank of complicity.
Fidelity Bank has not issued a public response to Nwoke’s allegations.
