The Police Service Commission (PSC) is moving to establish an AI-enabled digital complaints response and case management system aimed at promoting ethical policing and protecting employers’ rights in Nigeria.
The development was announced following a meeting on Tuesday between the PSC leadership and a delegation from the Nigeria Employers Consultative Association (NECA), led by its Director General, Mr Adewale-Smatt Oyerinde.
The proposed system is designed to provide a high-tech, efficient mechanism for handling complaints against police conduct, with a specific focus on ensuring integrity and reducing incidents of corruption and extortion.
Receiving the NECA delegation, the Chairman of the Commission, DIG Hashimu Argungu (rtd), mni, expressed the PSC’s readiness to collaborate on the initiative.
“The Commission will cooperate and work together with [NECA] to achieve a lot in digital complaint response and case management system for the protection of ethical policing in Nigeria,” Argungu stated. “Your ideas will help us grow positive policing and we are happy you are here to assist us.”
The Chairman was joined by PSC Commissioners Justice Paul Adamu Galumje (representing the Judiciary) and DIG Taiwo Lakanu (rtd), fdc (representing the Police).
Mr. Oyerinde, the NECA Director General, described the purpose of the visit as an effort to forge a strategic partnership to assist the Commission in achieving its mandate.
“NECA is the voice of the private sector,” Oyerinde said. “We want to assist the Commission in handling the treatment of complaints to ensure integrity and reduce the incidence of extortion and corruption in the system.”
He stressed NECA’s role as the “voice of business,” which collaborates with strategic government agencies to champion the interests of Nigeria’s corporate and critical economic sectors.
As a demonstration of its commitment, Mr. Oyerinde pledged that NECA would provide free training for Commission staff at its academy in Abuja to support the new system’s implementation.
